Set a HelloID group as resource owner
complete
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Rick van den Dijssel
Currently, we support a HelloID user to be set as a resource owner (managed by). We like to use the option to set a HelloID group in the configuration. This way it's easier to manage the resource owners when a resource owner is responsible for multiple products.
If you like this feature please vote on it and help us out with the following information:
Is it common for an organization to have multiple resource owners?
Are resource owners determined based on the title and/or department?
Is there any other information available to automatically assign a resource owner on a product?
R
Rick van den Dijssel
complete
R
Rick van den Dijssel
in progress
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Rick van den Dijssel
planned
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Rozemarijn Jonker
This would be a very welcome enhancement, our resource owners ask for this. Unfortunately determining resource owners on title and/or department will not be sufficient in the multi-branch company I work for. We prefer to use a security group in AD, or any other way HelloID may provide it possible to pre-configure a group.
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Chris Hyndman
We find that organisations have multiple people in teams responsible for resources, and it is useful if any of them can manage the resource. This can sometimes be determined by the user's department and certain job titles/roles but it's not always that clear cut. In my opinion I think that would be a good place to start with auto-determining these users alongside adding them to a group manually.
We also have customers who also want people from multiple business areas and at different levels of the business hierarchy to be resource owners too. - So this would need to use a option to add a pre-configured group as a resource owner.
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Rick van den Dijssel
under review