Changelog
Follow up on the latest improvements and updates.
RSS
fixed
Service Automation
Release 2026.07
Fixed Service Automation 2026.07
- Can not save a Dynamic Form using a form component with 'depencancy on URL query parameter'
- Can not save or edit a Self Service Product resource owner if the old resource owner group is deleted from HelloID
new
improved
Release 2026.07
Changes preview 2026.07
Provisioning
- Support permission from target snapshot in preview
- Rule mining: Configure threshold for percentage of exceptions
Service Automation
- Improve audit traceability for custom product request audit messages
fixed
Release 2026.07
General
Fixed General 2026.07
- It wasn't possible to add new tags to an incident webhook or email to limited when an webhook or email is triggered
fixed
Provisioning
Release 2026.07
Fixed Provisioning 2026.07
- Rule mining report shows no results for system when person.accounts fields are used for correlation and the fieldname & value exists for multiple target systems.
- Rule mining report shows no results for system when person.accounts fields are used for correlation and PascalCasing is used in the field name.
- SMTP with capital letters is not used as primary for Active Directory with Exchange integration enabled. The first value in array was used as primary instead of the value with capital SMTP.
- The same subpermission reference in an entitlement will break the reconciliation report. Altough we do not advise to use the same reference twice it was not blocked when granting sub permissions therefore we now support having duplicate subpermission references in an entitlement. We still recommend removing dublicates and/or prevent getting dublicates in the granting (all-in-one) script.
- The fallback company icon (in case no icon is set in company settings) wasn't working in the menu
fixed
Service Automation
Release 2026.06
Fixed Service Automation 2026.06
- Delegated form job execution stuck in running state
- Don't mark failed Delegated form tasks executions as finished
new
Service Automation
Release 2026.05
Audit logs for deleted product requests
Starting with this release, product request deletions are included in audit logs (Elastic). This prevents gaps in the audit trail when user accounts and related product requests are automatically removed. The full product request lifecycle is now traceable for compliance and investigation purposes.
new
Provisioning
Release 2026.05
New Entitlements overview
A new overview shows all
entitlements
in all target systems, the business rules where each entitlement is configured, and the persons who currently have the entitlement. This helps you quickly find and replace entitlements, remove them from business rules, and answer audit questions about when an entitlement is granted.The overview also indicates whether an entitlement still exists in the target system. If entitlements are still referenced in business rules but no longer exist in the target system, a warning badge is shown.
The overview can be found under
Business > Rules > Entitlements
.Toxic policy
is now available on a separate tab (the button has been replaced).
Business rules can now be created directly from rule mining report entries, making it easier to build the most efficient set of business rules based on existing entitlements in a target system.
When creating a business rule from an entry in a rule mining report you can set its name, categorize the rule, select the entitlements the rule must assign, and choose a condition (if multiple conditions can identify the same group of people).

Note
: Rule mining is a beta feature included in the Governance module. It is available upon request.fixed
Provisioning
Release 2026.04
Hotfix (15-04-2026): Error creating exchange mailbox on-premises
We have released a hotfix to resolve an issue where no Exchange actions were executed for the built‑in Active Directory connector when Exchange integration was enabled. This occurred when a PowerShell session without the Exchange module imported was reused for Exchange actions after previously being used for Active Directory actions.
new
improved
Provisioning
Service Automation
Release 2026.05
Changes Preview 2026.05
Provisioning
- Create Business Rule from report entry
- An audit log record is now created when a rule is created or cloned, not only when it is published.
- Entitlement overview with assigned business rules
Service Automation
- Audit log for deleted product requests
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