Changelog
Follow up on the latest improvements and updates.
RSS
new
Provisioning
Release 2026.09
Bulk publish business rules
A
Bulk publish
action has been added to the business rules overview, allowing administrators to publish multiple draft business rules at once. This makes it easier to efficiently publish large numbers of draft business rules, such as those created from a rule mining report. 
new
Provisioning
Release 2026.09
Manually create target snapshots
Target snapshots can now be created independently of other processes such as creating rule mining or reconciliation reports or importing target system entitlements. This makes it possible to refresh snapshot data on demand, for example, after making changes in the target system.
fixed
Service Automation
Release 2026.09
Fixed Service Automation 2026.09
- Approval workflows cannot be updated when an approval scope is corrupted (e.g. a specified user account has been deleted)
- Cannot edit a HelloID user when their delegated approver has been deleted
new
Service Automation
Release 2026.09
Product expiration date available in PowerShell tasks
The product expiration date for a specific product request is now available in PowerShell tasks through the new
$request.timeLimitDate
property. This means the configured expiration date can be incorporated into notifications, tickets, and workflow logic. The value represents the expiration date and time of the requested product. It may change if the product's time limit is overridden during the request lifecycle.new
Provisioning
Service Automation
Release 2026.09
Preview changes 2026.09
Provisioning
- Manually create target snapshots
- Publish business rules in bulk
Service Automation
- Expose product request expiration date in $requestvariable for PowerShell tasks
fixed
Provisioning
Release 2026.08
Fixed Provisioning 2026.08
- System icons are not correctly shown when you've created an new rule mining report and the new one fails to create and the previous rule mining report is shown.
- Active Directory account isn't removed when an Exchange mailbox creation fails on the create account action of an Built-in Active Directory target system. This results in an unmanaged Active Directory account. We fixed this so the created Active Directory is deleted on rollback when Exchange fails.
new
Provisioning
Service Automation
Release 2026.08
Preview changes 2026.08
Service Automation
- PowerShell 7 support for local Service Automation Agent
fixed
Service Automation
Release 2026.08
Fixed Service Automation 2026.08
- No agent pool selection results in a random pool selection instead of default pool
- Delegated form tasks stay in running state
- Search results in ordered dropdown isn't ordered anymore
fixed
Release 2026.07
General
Hotfix (14-07-2026): Image upload in company settings page does not work
We have released a hotfix to resolve an issue that prevented images from being uploaded on the Company Settings page. Uploading an image resulted in a 400 Bad Request error. The issue has been identified and resolved, and image uploads are now working as expected.
fixed
Service Automation
Release 2026.07
Hotfix (13-07-2026): Variables return old values after updating through variable library
We’ve released a hotfix to address an issue affecting Automation Variables used in the new Product Actions, PowerShell data sources, and Delegated Form tasks. In some cases, newly created Automation Variables and recent updates to existing variable values were not reflected during execution, causing scripts to continue using previous values. Scheduled Automation Tasks were not affected. This issue has now been resolved.
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