Changelog
Follow up on the latest improvements and updates.
RSS
improved
Provisioning
Rule mining
Release 2026.07
Rule mining: Configure threshold for percentage of exceptions
Currently we supported a threshold of 20% of maximum exceptions on entitlements. This means that within the person scope of the condition at maximum of 20% could be seen as exception and not having the entitlement to be visible as report entry. We made this configurable between 20% and 0%. This means we are more flexibel within the report because a group exclude could now be included as an report entry because the whole group is smaller than 20% of the organization especially higher level scopes like two division where one is really big an the other is really small. Another big advantage is that we can set this percentage on 0% which makes it much easier to create rules for a first setup.

improved
Service Automation
Release 2026.07
Improve audit traceability for custom product request audit messages
We implemented an improvement where the requestGUID will be included in the Elastic audit logging document for custom audit messages. This will make it possible to establish a clear relationship between a product request and its corresponding audit messages, improving traceability.
With this change, there will also be a clear distinction between custom audit messages related to a product request and those related to a Delegated Form submission. This will help ensure better filtering, reporting, and overall insight into audit data.
improved
Provisioning
Advanced Rule Model
Release 2026.07
Support permission from target snapshot in preview
We already support permission selection in the preview of grant & revoke permissions. But now we support the cached values from a target snapshot the same as in business rules entitlement selection. It's possible to refresh the cached entitlement using the button in this screen. Also the displayname of the permission is available in preview when using actionContext.PermissionDisplayName variable (This was previously only available when running in production).

fixed
Service Automation
Release 2026.07
Fixed Service Automation 2026.07
- Can not save a Dynamic Form using a form component with 'depencancy on URL query parameter'
- Can not save or edit a Self Service Product resource owner if the old resource owner group is deleted from HelloID
fixed
Release 2026.07
General
Fixed General 2026.07
- It wasn't possible to add new tags to an incident webhook or email to limited when an webhook or email is triggered
fixed
Provisioning
Release 2026.07
Fixed Provisioning 2026.07
- Rule mining report shows no results for system when person.accounts fields are used for correlation and the fieldname & value exists for multiple target systems.
- Rule mining report shows no results for system when person.accounts fields are used for correlation and PascalCasing is used in the field name.
- SMTP with capital letters is not used as primary for Active Directory with Exchange integration enabled. The first value in array was used as primary instead of the value with capital SMTP.
- The same subpermission reference in an entitlement will break the reconciliation report. Altough we do not advise to use the same reference twice it was not blocked when granting sub permissions therefore we now support having duplicate subpermission references in an entitlement. We still recommend removing dublicates and/or prevent getting dublicates in the granting (all-in-one) script.
- The fallback company icon (in case no icon is set in company settings) wasn't working in the menu
fixed
Service Automation
Release 2026.06
Fixed Service Automation 2026.06
- Delegated form job execution stuck in running state
- Don't mark failed Delegated form tasks executions as finished
new
Service Automation
Release 2026.05
Audit logs for deleted product requests
Starting with this release, product request deletions are included in audit logs (Elastic). This prevents gaps in the audit trail when user accounts and related product requests are automatically removed. The full product request lifecycle is now traceable for compliance and investigation purposes.
new
Provisioning
Release 2026.05
New Entitlements overview
A new overview shows all
entitlements
in all target systems, the business rules where each entitlement is configured, and the persons who currently have the entitlement. This helps you quickly find and replace entitlements, remove them from business rules, and answer audit questions about when an entitlement is granted.The overview also indicates whether an entitlement still exists in the target system. If entitlements are still referenced in business rules but no longer exist in the target system, a warning badge is shown.
The overview can be found under
Business > Rules > Entitlements
.Toxic policy
is now available on a separate tab (the button has been replaced).
Business rules can now be created directly from rule mining report entries, making it easier to build the most efficient set of business rules based on existing entitlements in a target system.
When creating a business rule from an entry in a rule mining report you can set its name, categorize the rule, select the entitlements the rule must assign, and choose a condition (if multiple conditions can identify the same group of people).

Note
: Rule mining is a beta feature included in the Governance module. It is available upon request.Load More
→