Changelog
Follow up on the latest improvements and updates.
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fixed
Service Automation
Release 2026.04
Hotfix (21-04-2026): Infinite loading spinner in approval inbox
We’ve released a hotfix to address an issue where the loading spinner in the approval inbox could continue indefinitely, and results were not displayed. This occurred in very few cases and has now been resolved.
fixed
Service Automation
Release 2026.04
Hotfix (20-04-2026): Missing requests in approval inbox
We’ve released a hotfix to address an issue where some requests were not visible in the approval inbox. This impacted a small number of HelloID tenants and specific product requests. The root cause has been resolved, and all new requests will now appear as expected.
improved
Provisioning
Service Automation
Access Management
Governance
Release 2026.01
Removed: Portal theme selection
The option to select a theme for the HelloID portal has been removed. The previously available Standard and Business themes are no longer supported. All customer portals now use the HelloID theme. Custom CSS styling continues to work as before and overrides theme settings.
new
Service Automation
Governance
Release 2026.04
Advanced approval step script: Include variables
A new
Include variables
tab in the editor for advanced approval steps allows you to select built-in system variables and user-defined variables. Only the selected variables are available for use in the script.
Note
: The advanced approval step for approval workflows is currently available as a technical preview. While the step can be configured and validated, its results are not yet applied to live approval workflows. The feature is hidden behind a feature flag and requires a HelloID Governance module license.improved
Provisioning
Release 2026.04
Permission name changes synced to HelloID
When a permission's display name is changed in the target system, HelloID now updates the name after the next permission import/sync, so the new name is shown consistently across Provisioning.
Audit logs and process logs keep the original name for historical accuracy.
Tip
: If you want the new name to appear immediately, trigger a permission import - for example, edit any business rule and click Sync
.new
Provisioning
Service Automation
Release 2026.04
Changes Preview 2026.04
Important
- Provisioning requires the newest agent for communication
Provisioning
- Rename of entitlement in target system should be reflected in HelloID
Service Automation
- Inbox performance and accuracy improvements
- Controlled variable selection for Advanced approval step
fixed
Service Automation
Release 2026.04
Fixed Service Automation 2026.04
- Requesting a product via Managed Users may trigger the activity twice, potentially causing unintended behavior
- Allow setting an approval workflow as the default when none is configured yet
- Fix incorrect sorting in the Activity Overview (currently sorted by the wrong column)
- Resolve issue where delegated forms cannot be edited when more than 45 access groups are assigned
- Improve usability of the dual list component, particularly for drag-and-drop interactions
fixed
Provisioning
Release 2026.04
Fixed Provisioning 2026.04
- Source Import process stays by canceling and never ends
- Reconciliation issues could be excluded twice (when using bulk) which causes an error when creating a new reconciliation report.
- Entitlement import report icon rendering issue
- Entitlement import actions like manage account are all marked with system type Active Directory in audit logging
- In Reconciliation if you first add tags before filtering the data the select box will show nothing but if you perform the bulk actions the tags will be shown
- Improved and fixed stability of agent connections and action excution
fixed
Provisioning
Release 2026.03
Hotfix (20-03-2026): Limited number of executed actions
We deployed a hotfix that caused a limited number of actions to execute significantly slower than normal. The issue was introduced after the February 2026 release and was only triggered when multiple tenants had a large volume of slow‑running actions. This made the problem difficult to detect and reproduce.
fixed
Service Automation
Release 2026.03
Hotfix (18-03-2026): Product request error and modal not closing
A hotfix has been implemented to resolve the underlying issue that caused the error message "Something went wrong" after requesting a product. This issue also prevented the product request modal from closing correctly.
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