Category view for self service products
complete
M
Michiel van der Veeken
Currently, the product overview shows a card for each product a user is able to request (some limitations are calculated upon request). This can result into a large list of products and therefore I would like to introduce an alternative way to display the cards: the category view.
When using the category view, the product overview will only show a card for each available category. After selecting the category, the linked products are shown.
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Product category view feature contains
- Ability to select a default Font Awesome icon or upload a custom image for a product category (Admin portal)
- A new page for the product category view (available from the left menu, no additional role / rights required)
- A card per category linked to one or multiple products the user has access to
- After selecting the category, the user gets redirected to the product overview page filtered on the selected category
Please note that this feature request does not include a hierarchical category structure.
M
Michiel van der Veeken
complete
M
Michiel van der Veeken
The starting post has been updated with feature specifications
M
Michiel van der Veeken
Due to unforeseen development effort of current work, we have swapped this feature to the 2023.11 release.
H
Heino Kempers
Ideally this could be done for the "Servicedesk" menu option.
M
Michiel van der Veeken
Heino Kempers: Thank you for the feedback. Would you like to create a new feature request for the Delegated Forms page? I would like to avoid mixed expectations since this feature request is scoped to the product overview.
Thank you in advance.
M
Michiel van der Veeken
Merged in a post:
More intuitive webshop like UI / layout.
H
Heino Kempers
We use HelloID as our selfservice portal for our employees. Eventually we would like our employees to only use HelloID for service requests like requesting a new laptop , getting access to a folder on the file server or getting access and certain roles to an application. With the current setup of HelloID it’s extremely difficult or even impossible for users to get an overview of which services are available to choose from. This because by default all services are visible and even if they figure out they can filter on category the number of options are still enormous. The way the services are presented to the users requires the user to know in advance what to look for. There is no way the can easily explore the services available.
In my view it’s a must to add several layers of grouping. By default I would like to present the highest level to the users so they can drill down to the level where they can request a service. For example on the highest level you see categories like : hardware, applications, fileserver, telephony. The user can click on a category e.g. applications and an overview of all applications available will be presented. When clicking on a certain application all roles that can be requested are shown. This way the user can easily explore and navigate through the available services.
An alternative way would be to combine this advanced grouping option with an option to request multiple services in one go. E.g. when an application has 10 different roles and you would like to get 3 of them you now have to request and approve them 1 by 1. You would limit the number of services by being able to combine them in 1 form.
For us the lack of functionalities like described above is a serious show stopper. Without these features we have to reconsider the use of HelloID.
M
Michiel van der Veeken
planned
Planned for 2023.12 release
R
Rick van den Dijssel
Merged in a post:
More intuitive web shop like UI.
H
Heino Kempers
We use HelloID as our selfservice portal for our employees. Eventually we would like our employees to only use HelloID for service requests like requesting a new laptop , getting access to a folder on the file server or getting access and certain roles to an application. With the current setup of HelloID it’s extremely difficult or even impossible for users to get an overview of which services are available to choose from. This because by default all services are visible and even if they figure out they can filter on category the number of options are still enormous. The way the services are presented to the users requires the user to know in advance what to look for. There is no way the can easily explore the services available.
In my view it’s a must to add several layers of grouping. By default I would like to present the highest level to the users so they can drill down to the level where they can request a service. For example on the highest level you see categories like : hardware, applications, fileserver, telephony. The user can click on a category e.g. applications and an overview of all applications available will be presented. When clicking on a certain application all roles that can be requested are shown. This way the user can easily explore and navigate through the available services.
An alternative way would be to combine this advanced grouping option with an option to request multiple services in one go. E.g. when an application has 10 different roles and you would like to get 3 of them you now have to request and approve them 1 by 1. You would limit the number of services by being able to combine them in 1 form.
For us the lack of functionalities like described above is a serious show stopper. Without these features we have to reconsider the use of HelloID.