Service Automation

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. Currently, a summary email is sent after a new campaign calculation has been completed for all next approvers with new recertification requests. This feature introduces a periodic summary email that reminds the recipient of open recertification requests. Provide an option to enable or disable the periodic reminder email Allow configuration of the day of the week and the weekly interval (e.g., every 2 or 3 weeks) The email contains the total number of open recertification requests assigned to the recipient The email includes a direct link to the recertification request overview in HelloID This feature will add new functionality to recertifications, but still has some limitations. To manage this, we will implement a feature flag until a minimally functional set of capabilities is fully released. This approach ensures proper handling of recertification requests, including multiple assignments, conflicting products, and administrative override functionality.

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. Currently, recertification requests can only be approved or denied one at a time. This feature introduces the ability to select multiple recertification requests at once and perform bulk approval or denial. Requests associated with multiple assigned products of conflicting products can not be bulk selected Time limit extensions are supported for bulk selection, but the extension must apply uniformly to all selected requests. Specific time limit extensions per request will not be available. Selected requests will be deselected when the overview is updated due to searching, filtering, navigation, or page size changes This feature will add new functionality to recertifications, but still has some limitations. To manage this, we will implement a feature flag until a minimally functional set of capabilities is fully released. This approach ensures proper handling of recertification requests, including multiple assignments, conflicting products, and administrative override functionality.

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. A new recertification campaign calculation may generate new recertification requests. This feature will introduce a summary email notification for each approver who has received new recertification requests. This ensures that approvers stay informed about new requests assigned to them after a recertification campaign recalculation. One summary email per next approver who has one or multiple new recertification requests The email will list the number of new recertification requests and the total number of open recertification requests for the recipient The email provides a direct link to the recertification request overview of HelloID This feature will add new functionality to recertifications, but still has some limitations. To manage this, we will implement a feature flag until a minimally functional set of capabilities is fully released. This approach ensures proper handling of recertification requests, including multiple assignments, conflicting products, and administrative override functionality.

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. This feature introduces new Elastic messages for tracking recertification requests. Each recertification campaign calculation results in the selection of assigned products. These calculation results are already logged into Elastic for reporting. Some of these results are already included in ongoing recertification due to their association with other campaigns, while others are newly added for recertification. The new Elastic messages will cover the following scenarios: A new recertification request is added A recertification request has been approved or denied (and returned) A recertification request has been updated (e.g. linked to a new campaign) A recertification request has been remove (e.g. the product request has been returned by the employee) This feature will add new functionality to recertifications, but still has some limitations. To manage this, we will implement a feature flag until a minimally functional set of capabilities is fully released. This approach ensures proper handling of recertification requests, including multiple assignments, conflicting products, and administrative override functionality.

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. Currently, when a time-limited product is part of a recertification campaign, the return date remains unchanged after recertification. This feature will allow the product's time limit to be extended upon recertification. When a product is recertified as part of a campaign, the system will automatically update its return date based on the maximum number of days configured for the product time limit. This ensures that recertified products align with their expected lifecycle and do not expire prematurely. The product return date will be extended upon recertification The new return date will be calculated using the maximum configured time limit for the product This feature will add new functionality to recertifications, but still has some limitations. To manage this, we will implement a feature flag until a minimally functional set of capabilities is fully released. This approach ensures proper handling of recertification requests, including multiple assignments, conflicting products, and administrative override functionality.

Hi, We'd like to see a feature where we can utilize the pricing of a product in the product catalog. Right now i can specify a license that would cost, for example, 10 euros. However i cant give users a budget to 'spend' this money. I believe this could be a usefull feature for customers that want to manage cost using self service. I think the best way to implement this feature would be to add a boolean (see image). I believe you should also be able to hide the price and still be able to use this feature. In addition there would need to be a way to set a budget for users. That would require budget policies to be assignable to users, and perhaps require a new role 'Budget managers' to manage these budgets. I believe this feature would be a good addition to the Governance Module, to offer more budget based governance to customers and add a use case to providing pricing for a product.

We would like to be able to filter the activities on all columns. Currently it only filters on the Delegated form name. Then we will be able the filter on errors or filter on all activities from a specific user.

Provide the ability to setup more than one manager. Keep the existing manager attribute as the "primary manager" and have additional attribute for 1 or more managers.

When introducing new products via the API, only the English text for name and description can be included. Manual work required to finish it. Make it possible to do the same thing via the API as via the GUI.

We would like to have the ability to select a file via a file picker for end users looking to complete bulk import/processing via a form.