Service Automation

Currently, the Self Service Product overview page only displays the Name and Description fields, and search functionality is limited to those fields. It would be very helpful if the Category column could also be added to the overview and made searchable and/or filterable. This would significantly improve the ability to quickly locate products within a specific category, especially in environments with a large number of products. Suggested Improvement: Add the Category column to the overview table. Enable filtering and/or searching based on the Category field. Benefit: Enhances usability and efficiency when managing and navigating Self Service Products.

When you request a product that has a required comment field, and you leave that field empty, you can still click the Request button. After clicking the button, you get a generic error message: "An error occurred." However, there’s no explanation about what caused the error. The system doesn’t inform the user that the comment field is mandatory. Expected behavior: If the comment is required but not filled in, the system should either: Disable the Request button until the comment is entered. Or show a clear validation message explaining: "Please enter a comment before submitting your request." This would help users understand what went wrong and fix the issue themselves, instead of contacting support or trying again without success.

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. While many useful Recertification features have recently been released, there is currently no way for HelloID Administrators or Security Officers to view an overview of all handled and unhandled Recertification requests. This lack of visibility makes it difficult to have an easy overview of all handled and unhandled requests, troubleshoot issues, or follow up on specific recertification tasks. Introducing this feature would also greatly support auditing by providing clear and accessible historical data. Supporting features: A full history of handled and unhandled Recertification requests. Filters and search options to quickly locate specific requests. Ability to retry tasks that have failed. Option to mark tasks as succeeded when appropriate. Similar layout and behavior to the Self Service Request History page for consistency.

To simplify form management, it would be useful if you could easily moving a control between steps on a multistep form. Right now you have to either copy the manually adjust the json using the editor or delete and recreate the control

Some products in Service Automation make use of a time limit for assignments. The change I would like to propose adds visibility of the product’s return/expiration date within the Request History section of Self Service. This would allow administrators to easily see when a product is set to expire for a user. With this information, they could proactively prompt users to extend the product via Service Automation if needed.

At the moment, you can see the total number of items in a list (for grid/multiselect grid) and even the number of items you have selected in that list (for multiselect grid). It would be nice to also have these totals for both sides of a dual list. This makes it easier to work with dual lists that contain a lot of items.

In the current situation, the delegation of approval for Service Automation requests is set on the users end. What I would like to propose is adding an option that allows administrators to select or change the delegation of approval responsibilities on a specific user. This would enable administrators to assign approval tasks to another user if the current approver is unavailable.

We would like to have an option to optionally set a time limit. Currently we can either set it, or not. Our use case is that some users would want to request a product for e.g. only a week or a day, but other users would like to request it for an indefinite period.

I would like to create an API key which has limited access within service automation. As far as I can see, that's currently not possible. I would like to either A) assign a role to an API key or B) create an API key which impersonates a specific user.

Hi, We'd like to see a feature where we can utilize the pricing of a product in the product catalog. Right now i can specify a license that would cost, for example, 10 euros. However i cant give users a budget to 'spend' this money. I believe this could be a usefull feature for customers that want to manage cost using self service. I think the best way to implement this feature would be to add a boolean (see image). I believe you should also be able to hide the price and still be able to use this feature. In addition there would need to be a way to set a budget for users. That would require budget policies to be assignable to users, and perhaps require a new role 'Budget managers' to manage these budgets. I believe this feature would be a good addition to the Governance Module, to offer more budget based governance to customers and add a use case to providing pricing for a product.