Service Automation

We have mutiple forms where we use a regex to validate the fields. It would be usefull if we could use a variable from the variable library instead of filling in the pattern match in all the forms.

We would like a faster internal user selector, for 8000 users it takes about 20/25 seconds to load up the user selector. Perhaps require an input before searching users.

The import of users is a process that happens automatically, for example by using the provisioning target. This sync sets managers, but does not give them the manager role. We'd like this to happen automatically.

As an HelloID administrator, I would like to be able to use values from any (static or task) datasource when configuring conditional visibility. Therefore I need to be able to select the following options: reference object (ex: grid component) reference attribute (ex: givenname) condition (ex: equals) value: text input

For a Self Service Product, which is only requestable for specific group (max 100 people). Within the Managed Products all the users (close to 3000) are visible and it is not really easy to find out for whom this is requestable/not requestable. Can we scope this to just the users that this is requestable for? If this is by design, can we add a filter or sorting option or something so we can quickly see who this is requestable for?

Expand the recertification insight reports to include comprehensive details for each self-service product request within the selected campaign iteration. Include the following additional data to each record: the request timeline, optional form data, as well as information regarding the user who made the request and the user it was made for.

Currently, the recertification details report provides a comprehensive view, but its filtering options are restricted to user or product search. It would greatly enhance usability to incorporate additional filters. These new filters should include options for product categories, user departments, job titles, and recertification reasons. This expansion would significantly improve the report's utility by allowing users to refine their insights based on a wider range of criteria.

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. As a security officer, I am submitting a feature request to strengthen our system's reporting capabilities concerning self-service products with invalid group memberships. Currently, there is a growing concern about instances where self-service products were correctly assigned during the initial request but are now associated with users who are no longer members of the required group(s). To effectively address this potential security risk, I propose the implementation of a reporting mechanism capable of identifying cases where users lack the necessary group memberships for their assigned self-service products. Implementing this feature will empower our team to proactively identify and rectify instances where users no longer meet the group membership requirements for their assigned self-service products. This enhancement will strengthen the security of our system, aligning access permissions with current group memberships.

Currently is not possible to save the category filter on servicedesk. Is it possible to create a save function on your predefined category?

Add an option to the task schedules to schedule tasks monthly. Including specifying which day of the month and may stuff like "third tuesday" or such. Also with a selection of which months to include so we can do e.g. quarterly schedules.