Service Automation

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. This feature will introduce the first featureset to approve and deny actions in the Recertification Request Overview, allowing the logged-in user to directly approve or deny the presented recertification requests. Out of scope for this user story Approval for scope reasons "multiple assignments" and "conflicting products" Bulk approval Email (reminder) notifications

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. The current recertification insights overview and details pages provide security officers with valuable information about self-service product assignments covered by system or custom campaigns. With the introduction of the "Recertification Request Overview," we are taking the first step toward enabling users to approve or deny these requests based on the current logged-in user. This feature will initially be scoped to: Custom campaigns (no "multiple assignment" or "conflicting products" reasons) Recertification request overview (without approve/deny actions) Since the approve and deny actions are not yet implemented, this feature will remain behind a feature flag until these functionalities are added.

Over time, we've seen a significant decline in the use of end-user dashboard notifications. Despite this, the feature continues to heavily impact our databases and HelloID's overall performance. As a result, we will deprecate the feature in the HelloID 2024.12 release, which will disable the creation of new end-user dashboard notifications. The feature will be fully removed in the HelloID 2025.03 release. The end-user notifications are configured in the HelloID admin portal and are shown on the end-user dashboard. See: https://docs.helloid.com/en/settings/notification-settings/add,-edit,-or-remove-a-notification.html This has no effect on the notification center in the top right corner containing for example the approval notifications.

Over time, we've seen a significant decline in the use of scheduled reports. Despite this, the feature continues to heavily impact our databases and HelloID's overall performance. With the introduction of Elastic data, these scheduled reports have become redundant. As a result, we will deprecate the feature in the HelloID 2024.12 release, which will disable the creation of new scheduled reports. The feature will be fully removed in the HelloID 2025.03 release.