J
Jeroen Smit
When you request a product that has a required comment field, and you leave that field empty, you can still click the Request button.
After clicking the button, you get a generic error message:
"An error occurred."
However, there’s no explanation about what caused the error. The system doesn’t inform the user that the comment field is mandatory.
Expected behavior:
If the comment is required but not filled in, the system should either:
Disable the Request button until the comment is entered.
Or show a clear validation message explaining: "Please enter a comment before submitting your request."
This would help users understand what went wrong and fix the issue themselves, instead of contacting support or trying again without success.