PowerShell Notification System
complete
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Rick van den Dijssel
We would like to have a Custom notification system for which we cannot only send emails but can do actions like creating incidents in an ITSM system or sending a password via SMS. We hope to accomplish that with the help of a Powershell Notification System.
Suggested solution:
Notification System
- Ability to create a custom notification system
- Support system configuration parameters (This is so the notification system can use these to connect to the external system like SMS provider, ITSM System, etc)
- Support Powershell action to send the notification
- Ability to create template definitions (this determines which params and data a template can hold)
Notifications
- Create a template based on the template definition and assign an account notification event for it
- Execute the send action based on the account notification event and supply person and account data (just like with email templates)
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Rick van den Dijssel
marked this post as
complete
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Rico Roodenburg
I'm very curious about this feature, can't wait to use it :)
I've already created a webhook in TOPdesk for collecting the assigned assets of the person which will leave the organization and create a RFC for the support desk too. Also an email will send to the person and manager in CC.
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Rick van den Dijssel
marked this post as
planned
Planned July release
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Rick van den Dijssel
marked this post as
under review
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Rick van den Dijssel
Merged in a post:
Send notifications to Slack
Michael Rieger
It would be great if there is a possibility to send notifications to Slack and not only via Mail.
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Rick van den Dijssel
Merged in a post:
Generic Powershell notifications (IE For TOPdesk)
Rick Jongbloed
At the moment we use a workaround to post TOPdesk incidents and changes.
We would like to use the default Notification center to define and post topdesk tickets and notifications for other systems like an SMS system.
There should be an option to send a message in clear text.