Ability to use PowerShell to build a custom approval workflow | Voters

Ability to use PowerShell to build a custom approval workflow

milestone

André Kops

We often run into situations where we can't fit our approval logic into the system. Rather than having specific options for those I'd like the option to let a PowerShell script determine, based on user ID, product SKU etc, which approver is applicable.

March 16, 2020

Michiel van der Veeken

marked this post as

milestone

This feedback item is linked to a new milestone on our roadmap called "Advanced approval workflows". See: https://roadmap.helloid.com/milestones

Eemil

This would be really nice to have. For certain AD groups and mailing lists, I would like to use the 'Managed By' field as a way to set the approver. This could be checked via powershell script.

Michiel van der Veeken

Eemil: Using the current features you are able to make this work via a custom PowerShell script and HelloID API.
Create a local HelloID group per AD group and make the AD 'managed By' member of the HelloID group. Set the new HelloID group as resource owner of the product and use the resource owner in the approval workflow.
If this feature request will be implemented (not sure if we will do), you kind of need to build the same logic in a custom PowerShell script as mentioned above. For your use case this feature request will not add much more value compared to the existing possibilities.

Daniel Scharmer

For AD Groups = Fileshare Permission we would need the AD Group Manager as approver.
Because a few file shares are not only for the department were the requester is located.
It´s more a function based fileshare, were the users are located in different locations.
So only the Fileshare Owner (AD Group Manager) should decide, if the requester is permitted to access the folder.

Michiel van der Veeken

Status update: because of high effort and major impact on Service Automation this feature request is still Planned Longterm and will be re-evaluated in 6 months

Anne-Fleur van Velzen

What is the status of this item? Mike Sheldon and we and are waiting for this functionality. Happy to help with usercases ;)

Rick van den Dijssel

marked this post as

planned

Planned for long term. This means this request will be evaluate about 6 months.

Mike Sheldon

Rick van den Dijssel: We are at the 6 month marker, we can evaluate evaluate this again. Currently have 3 additional use cases for this in the last 30 days.

Anne-Fleur van Velzen

Rick van den Dijssel: We are also waiting for this item, when will this item be evaluated again? Happy to help with a usercase if necessary.

Rick van den Dijssel

This will not be implemented in the next 9 months because of high effort and other higher priorities

Rick van den Dijssel

Merged in a post:

Option to find eligable approver up the chain of command

André Kops

We have the need for business unit managers to approve various products. The business unit managers can be the direct manager of the requester but can also be the manager of the requesters' manager and so on. Therefore we'd like to be able to create an approval workflow that will search up the chain of command until it finds a manager that sits in a specific group (in our case, the Business Unit Managers group.

December 8, 2020

André Kops

Maybe via a data source? Whatever makes sense within the architecture.