SA customizable maintenance banner
P
Phil Buckley
When maintenance or changes to service automation forms is needed to take place the form needs to be taken offline. And at the moment we have to notify the users outside HelloID that these changes are going to take place.
It would be a great feature if we could enable/disable a customisable banner (or scrolling banner) which then can be displayed in the servicedesk screen in the portal to alert the users that the form is currently under maintenance between a specific timeframe.
M
Michiel van der Veeken
Phil Buckley
Thank you for your feedback. We are currently in the process of phasing out this functionality, or something very similar to it. It was rarely used, but had a significant impact on the platform's load and performance.
We may explore an alternative in the future, but in the medium term, I do not expect any new features for this.
See also:
- https://helloid.canny.io/service-automation/p/disable-creation-of-new-end-user-dashboard-notifications
- https://helloid.canny.io/service-automation/p/end-of-life-end-user-dashboard-notifications